Terms of Use
Effective date: November 8, 2026
These terms are an agreement between you and Ari Zanuto, an individual based in Brazil who operates Gondoly ("Gondoly", "we"). By creating an account or using Gondoly, you agree to them. If you use Gondoly for an organization, you confirm you can accept these terms on its behalf.
The service
Gondoly sends files, photos, videos, text and links between devices: phones, computers and web browsers. Transfers are encrypted end to end. Features depend on your plan and your device.
Your account
You need an account to use Gondoly. Keep your sign-in method secure and tell us if you think someone accessed your account. You are responsible for what happens in your account. You must be at least 13 years old, or the minimum age in your country.
Plans and payments
- Free: unlimited transfers on the same network, up to 3 devices, and 3 transfers over the internet per month to try.
- Pro: a paid subscription, monthly or annual, with transfers over the internet, unlimited devices and the other features listed on our pricing page. Relayed transfers are subject to fair use of 200 GB per person per month.
- Teams: available by contacting us.
Subscriptions bought in the App Store or Google Play are billed and managed by Apple or Google under their terms, including cancellation and refunds. Subscriptions renew automatically until you cancel. Free trials turn into paid subscriptions at the end of the trial unless you cancel before. Prices may change; we will tell you in advance, and the new price applies from your next renewal.
Web purchases. Our web order process (at gondoly.app and in the Windows app) is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all these orders: it charges the payment, issues the receipt, collects taxes and handles billing and refund inquiries, under Paddle's terms (paddle.com/legal/checkout-buyer-terms). Prices are listed at gondoly.com and shown in your currency before you buy, including applicable taxes. You can cancel at any time in Account and subscription at gondoly.app, or through the link in your Paddle receipt; Pro stays on until the end of the period you already paid for. Refunds follow our Refund Policy (gondoly.com/refunds).
Your content
What you send is yours. We don't claim any rights over it, and because transfers are encrypted end to end, we cannot see it. You are responsible for what you send and for having the right to send it.
Acceptable use
Don't use Gondoly to: break the law; send content that exploits or harms children; distribute malware; infringe other people's rights; harass anyone; or interfere with, overload or reverse-engineer the service beyond what the law allows. We may suspend accounts that break these rules or put the service or other people at risk.
Availability
We work to keep Gondoly fast and reliable, but we can't promise it will always be available or free of errors. Transfers depend on your devices and networks. Keep your own copies of important files.
Liability
To the extent the law allows, Gondoly is provided "as is", and we are not liable for indirect damages, lost data or lost profits. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have as a consumer that cannot be waived under the law of your country.
Ending the agreement
You can stop using Gondoly and delete your account at any time. We may end or suspend your access if you break these terms. If we discontinue the service, we will give reasonable notice.
Changes
We may update these terms. If a change is meaningful, we will tell you before it takes effect. Continuing to use Gondoly after that means you accept the new terms.
Law
These terms are governed by the laws of Brazil. If you are a consumer, you may also be entitled to the protection of the laws and courts of the country where you live.