Refund Policy
Effective November 8, 2026
App Store or Google Play purchases
Subscriptions bought inside the app on iPhone, iPad, Mac or Android are charged by Apple or Google. Refunds are requested from them, under each store's rules: for Apple at reportaproblem.apple.com; for Google on the Google Play order history page. We can't refund these purchases directly.
Web purchases
Subscriptions bought at gondoly.app or in the Windows app are processed by Paddle.com, our online reseller. Paddle is the Merchant of Record for these orders and issues the refunds.
- Free trial: Pro starts with a 7-day free trial. If you cancel before the trial ends, you aren't charged.
- First charge: full refund if you ask within 14 days of the charge, no reason needed.
- Renewals (monthly or yearly): full refund if you ask within 48 hours of the renewal. After that, canceling stops future charges and Pro stays on until the end of the period you already paid for.
- Incorrect or duplicate charges, or a problem on our side that keeps you from using Pro: we always refund, at any time.
How to ask
Use the link in the receipt Paddle emailed you, look up your purchase at paddle.net, or write to billing@gondoly.com from the email you used to buy. The money goes back to the same payment method; how long it takes to show up depends on your bank or card, usually 5 to 10 business days.
Your rights
This policy doesn't limit any rights you have as a consumer under the law of your country, such as the right of withdrawal in the European Union or in Brazil.