Support

Write to support@gondoly.com. We answer in English, Portuguese and Spanish, usually within one business day.

Sending files

1. On one device, choose Show code. A QR code appears. On a computer, this is the easy way.

2. On the other device, choose Scan code (or point the camera at it; it opens gondoly.app). The two devices are now connected.

3. Send photos, videos and files either way: from the phone to the computer or from the computer to the phone, without scanning again. They arrive in their original quality.

Devices on the same Wi-Fi send directly, as much as you like. Between different networks, the free plan includes 3 sends per month; Gondoly Pro has no limit.

No QR: code and contacts

• Under the QR there's a 6-digit code. On the other device, choose Scan code and type the code in the box under the camera.
• After the first exchange, the person becomes a contact and your devices show up on the home screen. Tap a name to call; Gondoly needs to be open on both.

Install from the browser

In Chrome or Edge (Windows, Android, Chromebook), open gondoly.app and tap Install Gondoly on this device (or the install icon in the address bar). Gondoly then shows up in the Share menu: pick your files, share them with Gondoly and connect to another device; the transfer starts on its own. On iPhone, use Share › Add to Home Screen in Safari.

Receive automatically from your devices

In Account and subscription, turn on Receive automatically from my devices. Files sent from devices on your account arrive without a click, even from far away. In the browser, keep the tab open and the computer awake; in Chrome and Edge you can choose the folder they're saved to. Files from contacts always ask first. In the iPhone and Mac apps, it arrives with version 1.2.

Paste to send

Connected on a computer, press Ctrl+V (or ⌘V) with a screenshot or file copied and it's sent. Pasted text goes into the text box so you can check it before sending.

If a transfer doesn't start

• Make sure both devices are online and show the same code (codes expire after a few minutes; show a new one).
• On iPhone and Mac, allow Local Network for Gondoly in Settings to send directly over Wi-Fi.
• On iPhone, allow the Camera to scan codes. You can also open the link shown under the code.

Subscription

• Bought in the App Store: manage or cancel in Settings › your name › Subscriptions. Refunds: reportaproblem.apple.com.
• Bought on Google Play: Google Play › Payments & subscriptions.
• Bought on the web: Account › Manage subscription at gondoly.app. See the [Refund Policy](../refunds/).

Your account

You can delete your account at any time in Account › Delete account, in the app or at gondoly.app. It erases your devices, history and contacts. A store subscription must be cancelled in the store.